FAQ
Our products are flown in directly from different origins, depending on the products.
Yes, you must select your preferred handling option before adding the item to your shopping cart. We can kill, cut and clean for you.
We do not provide cooking services as of now.
You may submit your special request(s) in the “additional comments” section before adding the item to your shopping cart.
We will try our best to fulfil your special request(s).
www.theoceanmart.com reserve the right to reject your request(s)
Yes, you can preserve the quality of the products by storing it in a chiller with temperature between 0°C to 4°C
Shucked oysters have to be kept in the chiller with temperature between 0°C to 4°C. It has to be consumed within 4 hours upon delivery to avoid any food contamination.
Yes, our oysters are subjected to regular inspection by AVA and they are safe to be consumed raw.
We will do a refund EXCEPT for the following products due to their highly perishable nature once it is out of the water ;
- Live flower crab (life span of maximum 2 hours out of water)
- Live prawns (life span of maximum 2 hours out of water)
Delivery Questions
Once your order has been confirmed and payment has been made, our drivers will send the products to your location at the time slot chosen by you.
If you spend above $100, The Ocean Mart will deliver your items to you for free. Alternatively, you may walk in to our retail shop for purchase.
Yes, there is a $15 delivery charge for purchases that are below $100.
We do not currently offer same day delivery. However, we will try to accommodate last min urgent request as much as possible. Please contact us directly at +65 92287816 to check for availability. Alternatively, you may walk in to our retail shop for same day purchase.
Yes, it’s possible to arrange for self collection at our retail shop.
We will pack the products in bags or styrofoam boxes according to the size and quantity of the order. Ice pack will be provided to preserve the quality of the products during the delivery process.
We are unable to deliver at specific timing, you may choose your preferred time slot during check out.
Delivery FAQs for Special Items
We currently have 2 special items available in our product menu:
- Chilled Blue Mussels
- Live Flower Crab
Unlike the rest of our products that can be delivered on any day, the Chilled Blue Mussels and Live Flower Crab can only be delivered on certain days:
Chilled Blue Mussels
- Item can only be delivered on Fridays, Saturdays and Sundays
- Item must be ordered at least 7 days in advance
Live Flower Crab
- Item can only be delivered on Tuesdays and Saturdays
If you are ordering a special item, on the product’s page itself, you first need to tick the boxed marked “I agree & note” before selecting the date of delivery and clicking “ADD TO CART”.
This is different from ordering the other products (normal items).
If you are ordering a normal item (i.e. a product that is not the Chilled Blue Mussels or Live Flower Crab), then the delivery options will be on the checkout page.
- Normal items: Delivers on any day
- Special items:
Chilled Blue Mussels
- Item can only be delivered on Fridays, Saturdays and Sundays
- Item must be ordered at least 7 days in advance
Live Flower Crab
- Item can only be delivered on Tuesdays and Saturdays
It is recommended to select the normal item on the same date and time as the special item, otherwise they will be sent on different days.
The delivery timings for both special and normal items are from:
- 10am to 3pm
- 3pm to 7pm